To improve customer service, companies are turning to innovative firms such as VoiceGenie Technologies Inc. Based in Toronto, Canada, VoiceGenie is a next-generation interactive voice response (IVR) system provider focused on delivering VoiceXML-based speech technologies. An IBM Embedded Solution Provider ESP) Partner, VoiceGenie has found an eager market willing to adopt its products to improve existing call center efficiency and lower costs. Equipped with IBM eServer systems running Linux, VoiceGenie's solutions allow customers the ease and comfort of speaking to an automated system.
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