| Publisher | ABS Associates | ||
|---|---|---|---|
| Format | Date added | 01 Sep 2004 | |
| Topics | Help Desk, Knowledge Management, SLA | ||
| Downloads | 60 | ||
Optimizing Your Help Desk: Watch Out for Warning Signs! Is your help desk reaching its full potential and maximum effectiveness? Be on the lookout for signs that indicate your helpdesk might not be operating optimally. For example, a helpdesk that experiences minimal user complaints and low call volumes is not necessarily providing efficient support services. This white paper discusses six situations that signal your helpdesk may need to proceed with caution. It examines the impact of each scenario in relation to service levels and cost and provides an analysis of how an outsourced solution can help you avoid operating an inefficient helpdesk at a premium price.
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