| Publisher | BMC Software | ||
|---|---|---|---|
| Format | 115.9KB PDF, requires Acrobat Rdr 5 | Date added | 30 Jun 2004 |
| Topics | Business Strategies, Service Level Management, Business Management | ||
| Downloads | 5 | ||
This white paper explores the existing event resolution processes in over 100 companies with 1,000 or more employees. The findings suggest many IT organizations have a low level of satisfaction with the current event resolution processes and applications. These processes and applications are responsible for ensuring the company does not suffer severe IT service outages. 76% of the participants identified significant gaps in the existing processes including poor event assignment, misdirected events due to inaccurate data, reactivity, human error and denial of receipt. This paper also identified the components required in an effective interactive alerting application mitigating the current process gaps.
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