Salt Lake City-based Workers Compensation Fund (WCF) is Utah's premier workers' compensation insurance provider. With technology playing such a central role in WCF's business, there is little room for downtime. Disaster recovery planning was a business necessity. Avaya Global Services worked directly with the departmental experts and conducted a systematic review and assessment of WCF's business technology and processes, taking a detailed look on how any impairment to those processes would impact the business. Avaya then created a Business Continuity plan for the critical business processes according to priority of restoration. This ranking was not by department, but by criticality to the overall WCF business.
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