| Publisher | CA (Computer Associates) | ||
|---|---|---|---|
| Format | Webcast | Date added | 25 Sep 2009 |
| Topics | Service Level Management, Customer Support Services, ITIL | ||
| Downloads | 23 | ||
Best practices in service management operations, especially standards such as those found in ITIL, are having positive effects in improving IT customer support and improving business bottom lines. Join Senior IDC analyst, Fred Broussard as he discusses the current state of service management best practices and their adoption in business operations today. Then hear a real-life situation from a satisfied CA customer who will tell you how they are using modular Unicenter ServicePlus technology to drive effective service management operations.
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