| Publisher | IBM | ||
|---|---|---|---|
| Format | HTML | Date added | 12 Oct 2008 |
| Topics | Application Servers, Web Services, Customer Support Services | ||
| Downloads | 108 | ||
Belgacom SA is the leading supplier of global telecommunications solutions in the Belgian market. The Belgacom group' services include local, intercity and international voice and data services, cellular telephone services, satellite services, carrier services and all Internet-related services. The challenge was to improve customer service and streamline business processes. The solution was to use web services technology to enable multi-systems integration with WebSphere Portal Server, SAP, PeopleSoft or .NET. Belgacom's overcame the challenges by using IBM Tivoli Access Manager, and IBM WebSphere Portal Server.
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