Based in Burlington, Vermont, Resolution, Inc., is a leading provider of customer care center and fulfillment services. The challenge was that the e-business customer care center and fulfillment services company wanted to grow its business by offering an integrated B2B and B2C e-commerce application. The solution was in using a comprehensive robust, high performance e-commerce solution for high-volume web sites. The comprehensive business capabilities included in IBM WebSphere Commerce Business Edition, combined with ease of use, were key factors that led to Vermont, Resolution, Inc using it.
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