The Cisco IP Contact Center Express Edition (formerly Cisco IP ICD) product provides the functionality, ease of implementation, and price/performance that midsized contact centers demand of an advanced contact center solution: automatic call distribution (ACD), interactive voice response (IVR), and computer telephony integration (CTI) on a single platform. Offering a flexible and comprehensive set of queuing and contact routing options, complete CTI functionality, and inherent reporting capabilities, Cisco IPCC Express is an "out of the box" ACD solution that is easy to deploy, configure, manage, and scale. As a result, Cisco IPCC Express enables businesses to significantly improve customer service while controlling costs.
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