The concept of Total Service Quality Management is essential for companies competing in today's fixed-line, data services and wireless telecommunications markets. This approach to service quality management consolidation and aggregates end-to-end service level data in real time to enable proactive management of service quality. It automates the process of implementing, measuring, computing and reporting on service level agreements (SLAs) and service level objectives (SLOs). These capabilities are inherent to HP OpenView Service Quality Manager, a product designed to help organizations achieve the benefits of Total Service Quality Management.
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