| Publisher | BetterManagement.com | ||
|---|---|---|---|
| Format | Webcast | Date added | 28 Aug 2004 |
| Topics | SLA | ||
| Downloads | 224 | ||
In this seminar, Naomi Karten will explain what causes SLAs to fail or fall short, and she'll offer recommendations and guidelines to help you succeed with your own SLAs. This will also focus on, what an SLA can and cannot accomplish, key elements that well-written SLAs include, important considerations in developing and managing SLAs, crucial details that are often overlooked, common pitfalls and problems to guard against, and what you must do to be successful in establishing your own SLAs.
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