What is SLM? Fundamentally, Service Level Management is about IT meeting the needs of its users and the business. Service Level Agreements (SLAs) are a key part of SLM, but they are just a part. This webcast will provide an overview on what Service Level Management (SLM) is, the key elements of an SLM programme, how to develop and implement an SLM programme, and how SLM can be used to maximize IT's value to the business.
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