This webcast will provide an overview on how to select metrics for an SLA, types of metrics that should not be used, how many metrics are appropriate for an SLA, and sources of data for metrics.
Management Toolkit
Asia-Pacific: Metrics for Service Level Agreements (SLAs)
| Publisher | BetterManagement.com | ||
|---|---|---|---|
| Publisher Registration | Register to Access | ||
| Topics | SLA | Date added | 28 Aug 2004 |
| Downloads | 77 | Format | Webcast |
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