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Management Toolkit

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Asia-Pacific: Metrics for Service Level Agreements (SLAs)

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21 out of 50 users found this white paper useful


Publisher BetterManagement.com
Publisher Registration Register to Access
Topics SLA Date added 28 Aug 2004
Downloads 77 Format Webcast

This webcast will provide an overview on how to select metrics for an SLA, types of metrics that should not be used, how many metrics are appropriate for an SLA, and sources of data for metrics.

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Did you find this white paper useful?
21 out of 50 users found this white paper useful


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