Hear from Nick Sourant, Director of IT Help Desk at Cox Communications, one of the largest cable companies in the world, how they have implemented SupportSoft's support automation solutions and discover what real world benefits Cox has experienced. They will take you through today's customer and user support landscape and show you how to implement a Real-Time Service Management solution to make immediate and measurable impact on your organization's efficiency.
Did you find this white paper useful?
30 out of 50 users found this white paper useful
Related white papers
The Evolution of Web-Based Knowledge Servers
Over time, integrated document management solutions evolved that brought a higher level of integration to the flow of documents, creating a sub-assembly level of corporate document integration. These applications were...
Embedding Knowledge in Web Documents
The paper argues for the use of general and intuitive knowledge representation languages (and simpler notational variants, e.g. subsets of natural languages) for indexing the content of Web documents and...
Coherence Theory of Truth as Base for Knowledge Based Systems
Usually knowledge based systems are realized as expert systems. Knowledge engineers try to build systems which 'represent' an expert's knowledge. These models typically are used by laymen lacking the specific...
Why is "Know-Why" Knowledge Useful for Solving Information Quality Problems?
How do organizations learn to improve their information quality (IQ)? The dramatically increasing reliance on information as a critical resource in organizations raises the question of how organizations manage this...
A Decision Support System for Building ARIMA Models: Using a Relational Database as a Knowledge Base
Many efforts have been made to combine knowledge with traditional modeling tasks. This study focuses on the task of model building. Model building is an iterative, trial and error process...
Common Grounds and Relationships between Information Technology and Philosophy
The task of defining and establishing the practice of information systems (IS) as a profession has followed a rocky path. It is the stated purpose of the Association for Information...
Information Technology Support for the Creation and Transfer of Tacit Knowledge in Organizations
Research on tacit knowledge in organizations is hampered by weak conceptualization, a confusion of levels, and a lack of empirical studies. Also, the important question of how information technology can...
