| Publisher | Sonic Software | ||
|---|---|---|---|
| Format | Webcast | Date added | 26 Aug 2004 |
| Topics | SLA | ||
| Downloads | 31 | ||
Network Operators, Carriers and Telcos face ever-growing challenges to keep their customer base satisfied with the level of service they are provided. To further this goal, next generation networks are required to monitor their own performance closely and to police adherence to Service Level Agreements (SLA) contracted with their customers. This is where Service Quality Management (SQM) comes in, using Key Quality Indicators (KQI) to provide continuous monitoring of Network Services. View this webcast to understand how KQI values can be used by the operator to gain knowledge of potential or effective SLA violations offering an opportunity to take corrective action in a timely manner.
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