This paper explains about Chordiant Software, a leading CRM software supplier which improved its global resource management and resource utilisation through the implementation of Ninth Wave's Project Assistant Toolkit (PAT) solution. PAT's e-working platform enables users at Chordiant to collaborate, share and process information in a secure knowledge management environment. Chordiant Software provides solutions that automate and manage operational business processes for leading service-driven global organisations in retail, finance, telecommunications, consumer direct and citizen services.
Did you find this white paper useful?
26 out of 46 users found this white paper useful
Related white papers
Accenture and Essent Transform Knowledge Into Ability With Pioneering Day-in-a-Life Simulation
Essent is a multi-utility group active in the electricity, gas, heat, cable/telecommunications and environment/waste processing sectors, with a local market covering the southern, northern and eastern regions in the Netherlands....
Cisco Advocates on Behalf of Bank of America and Others
Cisco is a world leader in high-tech, but the company is also a leader in high-touch customer interaction. Bank of America boasts the world's largest proprietary network of automated teller...
Problem-Solving Models of Website Analysis
While the knowledge level of AI problem solving has been captured by numerous libraries of problem-solving methods, similar effort for web-related knowledge-intensive tasks is still missing. The focus of this...
AT&T: AT&T Developers Use Knowledge Management to Ride the Waves of Change
AT&T Corp. is a leading global voice and data communications company. The challenge was to enable smooth knowledge transfer while restructuring organization improve organization's image for quality and timeliness. The...
National SAFE KIDS Campaign
SAFE KIDS views the Web as a vehicle for enhancing its brand identity and extending its reach. Beaconfire implemented a custom content management solution customized and integrated with Allaire's Spectra...
A New Era of Regulation: New Requirements for Information Discovery and Disclosure
Regulatory intrusion is rewriting the rules of business. Sarbanes-Oxley, HIPAA, Patriot Act and new SEC rules mandate changes in the way you capture, understand, retrieve and analyze enterprise information. Join...
The ROI of Remote DBA Support
The Gartner Group states that IT Organizations can reduce the cost of managing a DBA infrastructure 42% by outsourcing that function to a US based DBA Remote Monitoring Facility. Few companies...
