This white paper deals with the challenge of bringing together unstructured content (both internal and external) with the structured information that is being produced by corporations. Organizations can benefit from bringing information from diverse systems, applications, and content repositories together onto a single Enterprise Information Portal screen. An ideal EIP will be able to maintain context across different types of data - finding for example news stories and research about a particular stock, and presenting those in context with the financial information related to the stock.
Related white papers
Knowledge Management for Customer Service: Ingredients for Success
As enterprises increasingly use customer service to differentiate themselves, knowledge management has gained prominence as a strategic initiative. A key enabler, it allows businesses to use their knowledge assets to...
Knowledge Management and ITIL: Creating the Adaptive Organization
The Information Technology Infrastructure Library (ITIL) provides organizations with a framework for consistent IT Service Management (ITSM) over time. Knowledge Management principles complement and augment the ITIL framework, especially in...
10-Step Strategy for SME Success
Use this framework to capitalize on a re-emergent economy with greater cost control and competitiveness.
Knowledge Management for Call Centres
By any measure, call centres are a growing business, with many large organisations looking to them as the primary way of interacting with their customers.Call centres provide many business advantages,...
The Knowledge Management Imperative
Retention of expertise of key personnel and improved interaction between technology, people and processes continue to drive investments in Knowledge Management (KM) initiatives. Since seventy percent of employees' knowledge is...
Accenture and Essent Transform Knowledge Into Ability With Pioneering Day-in-a-Life Simulation
Essent is a multi-utility group active in the electricity, gas, heat, cable/telecommunications and environment/waste processing sectors, with a local market covering the southern, northern and eastern regions in the Netherlands....
Cisco Advocates on Behalf of Bank of America and Others
Cisco is a world leader in high-tech, but the company is also a leader in high-touch customer interaction. Bank of America boasts the world's largest proprietary network of automated teller...


