| Publisher | Pink Elephant | ||
|---|---|---|---|
| Format | 196.3KB PDF, requires Acrobat Rdr 5 | Date added | 01 Dec 2003 |
| Topics | Finance, Strategic Planning, SLA | ||
| Downloads | 792 | ||
This paper will examine the fundamental steps for defining IT services, modeling IT services in a Configuration Management Database (CMDB) and developing service based IT costing models. These activities are part of three IT processes (Service Level, Configuration, and Financial Management For IT) as documented within the Information Technology Information Library (ITIL). While other processes have a relationship to this topic, these processes contain activities which directly related to the problem statement outlined above and will be the focus of this discussion.
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