When Jim Pardonek at Purdue University Calumet IT Unit, Computing Technology and Information Services was asked to "manage by facts", he turned to iView and its intelligent metrics to "get the facts". As budgets have started to shrink and every IT investment has to be justified, Jim relies on his iView installation to get the metrics he needs to "measure the infrastructure". With the powerful Service Level modeling technology that iView is built on, he is able to measure contributions of services, detect violations of SLAs, hold his IT suppliers accountable and is able to predict supply and demand fluctuations.
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