The customer is a global money management firm with over 60 years of investment experience, more than $400 billion in assets under management, over 2,600 institutional clients, and 12 million shareholders and retirement plan participants. A team of 42 people were involved in Unix administration, database administration and application support with a service window of 7:30 AM to 7:30 PM for production Systems and 9:00 Am to 6:00 PM for development and Acceptance systems. The services outside the above service window were provided on-call basis by the team. Wipro now delivers SLA based 24 x 7 services with an onsite and offshore team.
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