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Security Best Practices for Cisco Intelligent Contact Management Software Release 6.0(0)

PublisherCisco Systems
Format1.9MB PDFDate added27 Apr 2004
Topics Network Security, Security Management
Downloads44

This document describes security hardening configuration guidelines for Cisco ICM software Release 6.0(0) in the Microsoft Windows 2000 Server environment. The term "ICM software" includes: IP Contact Center (IPCC) Enterprise Edition and ICM Enterprise Edition. Optional ICM applications applying to these server configurations are also addressed here, with the exception of the following: Web Collaboration Option Collaboration Server, Media Blender, Dynamic Content Adapter and E-mail Manager Option.

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