| Publisher | Pink Elephant | ||
|---|---|---|---|
| Format | 707.4KB PDF, requires Acrobat Rdr 5 | Date added | 21 Jan 2002 |
| Topics | Service Level Management, SLA | ||
| Downloads | 446 | ||
The purpose of this document and the PinkVerifyÆË service is to provide best practice guidance for tool vendors seeking to make their products ITIL (Information Technology Infrastructure Library) compatible. ITIL gives guidance in this area by listing functional automation requirements for the ten core service management processes, as well as specifically through two books, IT Infrastructure Support Tools and Service Delivery Tools. These books assist organizations in determining what functionality and level of integration a tool should facilitate in order to underpin ITIL processes. An ITIL compliant service management tool can act as an enabler for the interrelationships of core business processes and IT services.
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