| Publisher | Micromuse | ||
|---|---|---|---|
| Format | 1.4MB PDF, requires Acrobat Rdr 5 | Date added | 01 Mar 2004 |
| Topics | SLA, Service Level Management | ||
| Downloads | 147 | ||
As infrastructures grow and become more complex, simple device management will no longer suffice. Service providers and enterprises not only need to manage service availability, they need to understand how technology supports top-line business objectives. In many cases, there is no visibility into how problems affect services, applications and Service Level Agreements (SLAs). As a result, personnel often operate in the dark when it comes to addressing problems - not knowing which is most critical to the business. This paper provides an introduction to Netcool/Realtime Active Dashboards (Netcool/RAD) is an award-winning solution for business and service assurance. Part of the Netcool/Dashboards family of products, Netcool/RAD enables organizations to manage technology from a business perspective, providing top-down views of services, lines of business, or applications.
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