| Publisher | Pink Elephant | ||
|---|---|---|---|
| Format | 131.8KB PDF, requires Acrobat Rdr 5 | Date added | 17 Apr 2003 |
| Topics | SLA, ITIL | ||
| Downloads | 964 | ||
Very often the benefits of ITIL are obvious to those who have received ITIL education, read ITIL books or attended an ITIL focused conference. Trying to convince others on how ITIL can benefit the organization is challenging and frustrating. The question of 'selling' ITIL within an organization is a difficult conundrum to solve. To begin, people have to understand that the ITIL processes are not a quick fix nor will ITIL turn a poor IT infrastructure into a great infrastructure overnight. It takes time, planning and commitment to reap the benefits of ITIL.
Did you find this white paper useful?
22 out of 50 users found this white paper useful
Related white papers
Managing Critical Change Processes at Roche
Roche is one of the world's largest healthcare companies, with 70,000 employees across 150 countries. Roche's objective was to install a common change management system that used single database for...
Guide to cost optimization: 4 ways to gain operational advantage
In today's economic environment, companies everywhere seek to reduce the cost of operations. Did you know that organizations today spend up to 80 percent of the IT budgets supporting...
See how easy it is to updateor completely reinventyour web site today
Your web site is often a customer's first impression of your business. What is yours saying about you? If your current site isn't helping you attract and interest customers, help is...
Project Management & Business Skills Training Catalog
Improve your professional skills and increase your efficiency Our latest training courses offer expert instruction and exam prep for project management, business skills, business analysis, and ITIL. Learn more about these...
Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs
Metrics that force organizations to think about service level agreements and measurements differently Learn how new high performance telecom expense management solutions will increase your ROI. Watch "Learn how Performance...
Taking Advantage of Usage Service Level Agreements in Grid Resource Scheduling
Challenging issues concerning resource usage can arise within Virtual Organizations (VOs) that integrate participants and resources spanning multiple physical institutions. Participants may wish to delegate to one or more VOs...
Insourcing Case Study
The client offers retail foreign exchange and provides a wide range of foreign currency and payment services. Due to a growing dependency on technology and automated systems in recent years,...
