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Management Toolkit

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IT Infrastructure Library (ITIL)

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18 out of 34 users found this white paper useful


Publisher BMC Software
Publisher Registration Direct Access
Topics SLA Date added 24 Jan 2003
Downloads 44 Format 441.2KB PDF, requires Acrobat Rdr 5

IT infrastructure is both a key enabler for business strategy and the source of competitive advantage in many industries. At the same time, technology infrastructure that supports business has grown rapidly in scope and breadth, becoming more complex than ever before. As a result, IT executives are being asked to reduce risk by keeping new technology investments and ongoing support of existing IT solutions directly aligned with business objectives.

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18 out of 34 users found this white paper useful


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