| Publisher | SAS Institute | ||
|---|---|---|---|
| Format | 860.4KB PDF, requires Acrobat Rdr 5 | Date added | 01 Feb 2004 |
| Topics | SLA | ||
| Downloads | 17 | ||
As companies have become dependent on IT services and computer systems in general, it is ironic that they have tended to take these services for granted. Just when IT organizations should be recognized for their increasingly strategic role in organizational success, they are often viewed instead as cost centers that need to show more bottom-line value. Because of this disconnect, IT organizations are struggling to reconcile shrinking budgets with ever-expanding service expectations.
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