Advertisement
Promo

Server platforms Toolkit

Download now

Managing Service-Level Agreements With C.A.R.E.

PublisherEmpirix
Format62.5KB PDF, requires Acrobat Rdr 5Date added03 Sep 2003
Topics Service Level Management, SLA
Downloads48

As corporate IT departments are increasingly taking on the role of an internal service provider, they are being required to report on a new set of metrics that make it possible to gauge levels of customer Quality of Experience in automated channels. Service-level management (SLM), with its associated automated tools and methodologies, has emerged as an effective means of ensuring that service level objectives are being met. This paper will discuss the criteria and metrics required for successful SLM, and will illustrate via an Empirix benchmarking study how careful assessment of each of these metrics can help businesses deliver high quality self-service applications.

Download now

Did you find this white paper useful?
23 out of 50 users found this white paper useful


  • Trackback
  • Clip Link

Related white papers

Oracle Blends Managed Services With OnDemand Pricing

Growing businesses are increasingly realising that Managed Services offer a scalable, flexible route forward. This whitepaper explores Oracle Managed Services offerings for PeopleSoft and Siebel, and sees how they can...


Demystifying IT Risk to Achieve Greater Security and Compliance

Managing IT risk is part of running any business these days. Regardless of what business you're in, understanding IT risk can help you increase network security, reduce management costs and achieve...


Optimize Your IT Costs with Automation

Profitable companies are turning to IT Automation to cut costs, and streamline processes in both physical and virtual environments. But what is IT Automation? What benefits does it offer? Where...


Break-through Solutions for Data Center Management and Measurement

Join the experts as they discuss an availability and performance monitoring solution that extends visibility across all mission critical site infrastructure helping facility and IT organizations create a common repository...


HP Software-as-a-Service (SaaS): Getting Business Results Faster At a Lower Cost

If you're like most companies, your IT budgets are being tightened while your organization is faced with pressure from the business to obtain quicker value from your investments. HP SaaS...


True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric Approach

Ensure your service provider's convergence strategy meshes with your enterprise network needs. Respected consulting firm Stratecast, a division of Frost & Sullivan, outlines the six customer-centric attributes that should be at...


Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs

Metrics that force organizations to think about service level agreements and measurements differently Learn how new high performance telecom expense management solutions will increase your ROI. Watch "Learn how Performance...


Broadband Deals? Powered by Top 10 Broadband

150+ broadband packages

Compare 30+ mobile broadband deals

Mobile Broadband »
White Paper

Featured White Paper

Centrinet case study

Centrinet launched an innovative business service - Smartbunker - based on renewable energy and energy-efficient technology(efficient IBM BladeCenter servers and Cisco networking hardware), It's the UK's first managed data centre service committed to zero carbon energy. This unique proposition drastically reduces power consumption by around 60%.

Download Now

Other White Papers

Contact Centres: Optimum service at optimum cost

Getting the balance right between meeting the inbound call expectations of busy customers and...

Fact Sheet : IBMXIV Storage System

The IBM XIV® Storage System is a ground-breaking, high-end disk system, designed to support...

See All White Papers


Skip Sub Navigation Links to CNET Brand Links

Help

Become part of the ZDNet community.

Newsletters