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Management Toolkit

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IT Service Management: Change Management Methods and Implementation Best Practices

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18 out of 38 users found this white paper useful


Publisher RL Information Consulting
Publisher Registration Direct Access
Topics SLA, Service Level Management Date added 19 Jun 2002
Downloads 28 Format 30.3KB PDF, requires Acrobat Rdr 5

Change Management is the process of planning and coordinating the implementation of all changes (any planned alteration or addition to the operating environment including application systems) into the production environment in a logical and orderly fashion. It does not develop changes, nor does it implement them. This paper discusses the objectives, mission, guidelines, and life cycle functions of change management.

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18 out of 38 users found this white paper useful


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