| Publisher | RL Information Consulting | ||
|---|---|---|---|
| Format | 21.6KB PDF, requires Acrobat Rdr 5 | Date added | 10 Nov 2003 |
| Topics | Service Level Management, SLA | ||
| Downloads | 309 | ||
This paper proposes a methodology for qualifying and delivering IT Service Management Managed Services. The methodology was developed from experiences of assessment, planning, architect and designing, implementation, and support of varied and various ITSM solution services delivered to a number ITSM customers worldwide, and it's applicability to a majority of other enterprise wide IT service management requirements and opportunities.
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