The InfoVista Service Level Management Solution provides the business visibility and high-level status needed to meet the needs of both business and IT managers. Although InfoVista stops short of providing only a few out-of-the-box SLM functions, such as actual contract tracking and automatic adjustments to infrastructure usage per policy changes, InfoVista's solution is well positioned to help IT departments become strong strategic contributors to business service delivery. The solution helps IT personnel avoid service degradations with alerts and notifications that serve as an early warning system for potential service violations.
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