| Publisher | InteQ | ||
|---|---|---|---|
| Format | 178.1KB PDF, requires Acrobat Rdr 5 | Date added | 01 May 2002 |
| Topics | SLA | ||
| Downloads | 22 | ||
In today's complex IT environments, the need for expertise in specific, focused areas has presented a challenge to IT management to have the right level of expertise in place, at the right time, and at a cost-justifiable level. Over the past few years, however, a new model of external service provision, a Managed Service Provider (MSP), has arisen. ITIL plays such an important role in the MSP area that the Managed Service Provider Association recently announced a quality service initiative to adopt ITIL as a standard for operational best practices within MSP Association members.
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