As the demands increase on the service desk and with the tight controls placed on budgets, Service Managers have a need to be responsive in their dynamic organization. Armed with Unicenter ServicePlus Dashboard, service managers now have a graphical view of the vital statistics of their service offerings allowing them to take action on potential costly problems before they impact the business. From reallocating resources to escalating possible SLA violation, Service managers can now measure their success while improving critical business processes.
Did you find this white paper useful?
28 out of 50 users found this white paper useful
Related white papers
Managing SOA application service levels, performance and availability
Service-oriented architecture (SOA) enables IT to increase agility and to lower costs. However, because of the added complexity, you need to manage SOA services and applications built with SOA...
SOA Governance: Balancing Flexibility and Control within an SOA
Service-Oriented Architecture (SOA) has become a strategic imperative for organizations today. Without a SOA strategy, you risk being outpaced and outperformed by competitors who are better equipped to serve...
Software Quality Management for SOA: Enterprise quality managers take the helm
SOA brings challenges for every part of the IT organization, and the IT quality organization is no exception. SOA requires quality management across all types of testing--functional, performance, security...
Implementing Enterprise Resource Planning: Lessons Learned from the Front
This SAP white paper addresses several key questions surrounding Enterprise Resource Planning (ERP) implementations and the kinds of issues that can derail them. The paper offers five best practices for...
HP Infrastructure Gives ING Direct (UK) a Flying Start
ING Direct is part of ING, one of the world's largest financial services institutions and has more than 115,000 employees. ING Direct wants to establish new direct banking operation in...
ASG Service Dependency Mapping: Making the Link between IT and the Business
Aligning IT and business perspectives requires the ability to create links between configuration information in the CMDB and the business service as experienced by the user. Service Dependency Mapping (SDM)...
Choosing the Right CMDB: Smart Considerations for Strategic Decision Makers
A forward-looking CMDB does more than keep an organization's IT operations running. It draws clear connections between IT components and business services, which is the core of Business Service Management...
