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Poste Italiane Improves Service Quality and Aligns IT Services to Support New Lines of Business

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26 out of 50 users found this white paper useful


Publisher SAS Institute
Publisher Registration Direct Access
Topics SLA, Service Level Management Date added 30 Jul 2004
Downloads 22 Format HTML

Poste Italiane is in charge of postal services in Italy, operating 14,000 postal offices throughout the country. Poste Italiane is a public governmental company, meaning that it issues shares, but the government holds 100 percent of the shares. Market growth, internationalization and the introduction of new competitive players in the sector have led Poste Italiane to implement comprehensive structural, organizational, and cultural changes. One of the major changes was the decision to branch out into an entirely new sector - financial services.

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26 out of 50 users found this white paper useful


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