| Publisher | Axios Systems | ||
|---|---|---|---|
| Format | HTML | Date added | 03 Aug 2007 |
| Topics | Service Level Management, SLA | ||
| Downloads | 106 | ||
The British Library was established in 1973 by Act of Parliament as the national centre for reference study, bibliographic and other library and information services for science, technology and the humanities. The challenge was to set up an in-house IT Help Desk. They selected assyst Enterprise as being the best solution in all key areas; technology, ease of use and confidence in the supplier to deliver the solution within given timescales. assyst Enterprise was selected because it was only product that met 100% mandatory and 99% desirable requirements, was an established ITIL compliant client / server product, was the only product to prove sub second WAN performance and the British Library could not afford to make a mistake second time around.
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