| Publisher | THINQ Learning Solutions | ||
|---|---|---|---|
| Format | HTML | Date added | 26 Jul 2007 |
| Topics | Learning Management Systems | ||
| Downloads | 675 | ||
As the nation's largest retail provider of prescriptions, CVS/pharmacy understands the importance of well-trained pharmacy technicians who serve as primary contacts for hundreds of thousands of customers every day. The challenge was to standardize pharmacy practices and workflow to ensure consistent high-quality service for customers; increase employee knowledge and career potential. It implemented a three-tiered training program using THINQ TrainingServer Learning Management System (LMS). TrainingServer LMS helped employees adapt to a new, standardized training program that increased the consistency of customer service and improved employee knowledge.
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