| Publisher | Axios Systems | ||
|---|---|---|---|
| Format | PDF, requires Acrobat Rdr 5 | Date added | 21 Jul 2004 |
| Topics | SLA, Service Level Management | ||
| Downloads | 114 | ||
A large and diverse organization with multiple Help Desks, Canadian Tire looked to ITIL (Information Technology Infrastructure Library) Best Practice guidelines for the approach it should take to integrate and simplify its Service Support assets, whether knowledge assets or technologies. The key driver that helped them realize this integration is assyst - a leading ITIL-based Help Desk and IT Service Management solution.
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