Not long ago Ludwig Goertz GmbH, a 128-year-old, family-owned shoe retailer based in Hamburg, Germany, started a process to develop an enterprise-wide infrastructure for distributing and managing messaging, documents, and other semi-structured and unstructured information. Particularly problematic was the way Goertz communicated new or updated policies and operating instructions to its 3000 employees, many of whom are scattered among the company's 240 retail stores. Goertz was already using IBM Lotus Notes and Domino 4.6 for e-mail and calendaring. So Goertz weighed this release against Lotus Notes and Domino Release 5, and against classic HTML/SQL/script programming solutions. Ultimately, the company chose Lotus Notes and Domino R5. Goertz also began using IBM Lotus LearningSpace to replace classroom training with e-learning courses that employees can take whenever they wish.
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