Since launching its online search engine offering in 1998, the company has experienced tremendous growth. As the company has grown, it has also expanded its reach globally, and today has numerous offices around the world. Keeping Information Technology (IT) systems running smoothly is essential to keeping employees productive and servicing the approximately 80,000 advertisers who bid for placement on relevant search results. The company selected Remedy Help Desk and Remedy Service Level Agreements (Remedy SLA) to improve end-user support and ensure that the network continuously delivers high performance for rapid delivery of search results.
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