ZDNet UK


Skip to Main Content

ZDNet.co.uk - Winner of Best Business Website 2007
  1. Home
  2. News
  3. Blogs
  4. Reviews
  5. Prices
  6. Resources
  7. Community
  8. My ZDNet

 

ZDNet UK RSS Feeds


IT Jobs

Enterprise applications Toolkit

Download Now

Fujitsu CRM System a Key Part of ENERGEX's Strategic Vision

Did you find this white paper useful?
25 out of 50 users found this white paper useful


Publisher Fujitsu
Publisher Registration Direct Access
Topics Call Center - Contact, CRM Date added 15 Jul 2004
Downloads 13 Format HTML

Following diversification into a multi-utility organisation, including the acquisition of Allgas Energy Ltd, ENERGEX became one of Australia's largest energy companies, supplying electricity and gas products and services. It had the strategic vision; it needed a strategic partner to help deliver it. To that end, ENERGEX selected Fujitsu Australia to develop and implement a Customer Management System solution, based on the award-winning GTX product from Graham Technologies (UK).

Download Now

Did you find this white paper useful?
25 out of 50 users found this white paper useful


  • Trackback
  • Clip Link

Related white papers

Capodarco Cooperative Improves Service With Leading-Edge Business Intelligence Solution

Capodarco is a social cooperative that hires persons with disabilities. Capodarco wanted to develop an IT architecture based on a single integrated platform and implement an easy-to-use business intelligence system,...


Epsom and Ewell Boosts Call Center Efficiency by 20% and Cuts Costs With Citizen-Centric Service Innovation

Located 15 miles from London, Epsom and Ewell Borough was voted the third best place to live in the United Kingdom by a 2007 Channel 4 Television survey. Epsom and...


Health Insurance Company Reengineers Call Center With CRM Solution

Wellmark Blue Cross and Blue Shield, a health insurance provider headquartered in Des Moines, Iowa, averages 6,500 customer service calls daily with a staff of 250 Customer Service Agents (CSAs)....


LiveXchange Improves Economics and Raises Service Levels for Corporate Contact Centers

LiveXchange Corporation wanted to provide a feature rich and scalable platform to base LiveXchange and ContractXchange.com environments that enable corporations to run and customize remote agent programs from recruitment, to...


The Responsive Retailer: Boosting Sales by Providing Store Customers with the Information and Experience They Expect

For hundreds of years, retail success has been built on one basic concept: merchandise in the right place, at the right time, at the right price. But customers want to...


Clearing the Way for Faster, Smarter Decisions: Instant, Accurate Information Drives Competitive Edge

Decisive actions can elevate your business above the competition and help your company grow and stabilize. But decisive leadership requires accurate, timely, and accessible information, along with the right software...


Servinext Achieves Operating Excellence and Improves Competitiveness With Call Center

Servinext S.A. wanted to implement a solid, robust, scalable technological infrastructure to support the firm's growth and offer information services at competitive prices with the highest levels of efficiency, control,...


Featured White paper

Identity and Security Management and Strong Information Technology Goverance

A total identity and access management (IAM) – driven goverance, risk and compliance (GRC) solution should ensure foolproof and accurate measurements of policies and practises across the enterprise.

This IDC white paper examines identity and security management (ISM) solutions and how these integrated offerings can play a key role in enforcing security compliance.

Download Now

Other White Papers

IT and the environment; a new item on the CIO's agenda?

It's difficult to open a newspaper, turn on the TV or browse the internet right now without...

IT optimization as a source of sustainable competitive advantage

Over the last ten years enterprises worldwide have transformed the way they do business by...

See All White Papers