Service Delivery Management helps product (OEM) service and third party service providers to optimize and effectively manage customers, assets, and the workforce. The focus is on operational business flows across the entire organization, breaking down the information silos that prevent true business transformation. Service Delivery Management is a holistic approach to "service" for optimizing your customers, their assets and your workforce. It is important to understand that this concept includes all aspects of the service supply chain - customer service, asset lifecycle service (including spare parts) and field service.
Did you find this white paper useful?
30 out of 50 users found this white paper useful
Related white papers
Supply Chain Integration:The Name of the Game is Collaboration
The Heineken USA collaborates with its 450 North American distributors over the Internet. By planning and shipping brand of alcohol expeditiously, Heineken has shortened its cycle time from three months...
Real Time Locating Systems and Wireless Local Area Networking: Combining Technologies for Optimum Asset Visibility and Supply Chain Management
Accurately tracking inventory, materials, and workflow is critical to serving customers and controlling operating costs. Until recently, solutions have typically ranged from primitive paper-tracking methods to bar coding and warehouse...
Moving Towards Exception Management
As the trends of the late 1990s cement themselves into common practices, users are discovering that older applications and the traditional data feeding them are inadequate to the task. The...
Tran XML™: The Common Vocabulary for Transportation Data Exchange
eXtensible Markup Language (XML)technology represents the most versatile and robust format for exchanging business information since the development of open electronic data interchange (EDI) standards. In the last two years corporate entities,...
Strategic Approach to Value Chain Integration
Integration of your value chain allows you to extend your services further down the value chain to better manage the process or further up the value chain to own the...
Information Visibility and Its Effect On Supply Chain Dynamics
Supply chains are nonlinear dynamic systems, the control of which is complicated by long, variable delays in product and information flows. In this thesis, we present a novel framework for...
Design Collaboration in a Post-B2B World
In this unprecedented environment, manufacturers demand relevant and useful technology solutions that position them strategically as businesses. There are many vendors and tools that attempt to address limited portions of...
