| Publisher | Citrix Online | ||
|---|---|---|---|
| Format | Webcast | Date added | 15 Jul 2004 |
| Topics | Web Servers, UNIX, IT Reliability, CRM, Collaborative Web, Groupware - Workflow, Help Desk, Web Services, IM, Call Center - Contact | ||
| Downloads | 125 | ||
Imagine your CEO declaring technical support to be one of your company’s critical competitive advantages. What if your company could increase sales by 20 percent simply by improving the quality of your technical support? Join us for a 30-minute Webcast on July 20 at 2 P.M. ET/11 A.M. PT to learn about technical-support best practices for competitive advantage. You will: • Discover why Siemens Business Services, Honeywell, Cablevision and Microsoft Business Solutions use Citrix® GoToAssist™ to transform technical support into competitive advantage. • Find out how GoToAssist provides significant improvements in incident-resolution times and call-handling capacity. • Learn how GoToAssist can improve the effectiveness of your support desk with real-time customer feedback. Reserve your personal seat for the July 20 Webcast below.
Did you find this white paper useful?
23 out of 50 users found this white paper useful
Related white papers
Leveraging RADIUS Accounting by Using Microsoft Windows RADIUS Server and Internet Authentication Service
This webcast presentation will help familiarize IT professionals with the purpose of RADIUS accounting and will discuss Internet Authentication Service (IAS). The presentation will also talk about how RADIUS can...
Weblogic Server 8.1: Using BEA WebLogic JMS With Applets
In WebLogic Server 8.1, you can run using the standard jar or the client jar. The standard jar, weblogic.jar, contains all of the software to run WebLogic Server and provides...
Life Insurance Corporation (LIC) Of India Wan/Man Network
Life Insurance Corporation of India (LIC) is in the business of selling insurance products and related services. Servicing so many customers across the country is quite a challenging task, and...
Managing Sarbanes-Oxley Act Compliance at Microsoft
Most companies have limited resources, time, and money available for compliance initiatives. But Sarbanes-Oxley (SOX) changes everything. Now it is more important than ever to stay on top of your...
Deep Packets: Application Layer Security Threats
Attackers have progressed from scanning network ports and creating denial-of-service attacks to targeting software such as Web browsers, Web servers, e-mail programs and even database servers. Viruses can sometimes go...
WinTel Server 10 Times Less Expensive to Operate Than Linux Mainframe Audit Report
This report provides an auditor’s commentary of the Mainframe Linux Benchmark Project. It reviews the benchmark process and its appropriateness for the project at hand, the soundness of the...
Capacity Planning
Capacity planning is the process of measuring a Web site's ability to serve content to its visitors at an acceptable speed. The purpose of this document is to present the...
