Each year, hundreds of thousands of passengers board one of Carnival Cruise Lines' 14 ships to enjoy a vacation of cruising and stopping at exotic ports of call in the Bahamas, Caribbean, Mexican Riviera, Hawaii, or Alaska. The passengers' goal is simple: to relax and enjoy themselves. Carnival's goal is to make sure passengers get their wish, but doing so is far from simple. Carnival must not only plan trip itineraries and on-board activities to delight a diverse passenger base, they must also manage a complex business that essentially includes more than a dozen floating, moving "branch offices." To ensure that the company succeeds in running its business tightly and efficiently, Carnival uses Microsoft BackOffice Server to simplify and streamline its communications and information management.
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