| Publisher | AVST | ||
|---|---|---|---|
| Format | PDF, requires Acrobat Rdr 5 | Date added | 08 Jul 2004 |
| Topics | Web Services, Voice - Data Integration, Fax machines, Email, Web Servers, CRM | ||
| Downloads | 70 | ||
For today's employees, managing various types of communications has become something of a challenge. Telephone calls, voice messages, e-mail messages, faxes, messages from the customer relationship management (CRM) system, messages arriving by post and the use of instant messaging can find employees spending far too much of their day processing and managing their communications with their customers and coworkers. To help manage their communications, many technology companies are developing tools and solutions that focus on simplifying this communications process. This white paper will focus on the communication challenges companies face today, and how unified messaging helps address these challenges.
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