Italcogim is an industrial multi-service Group active in natural gas distribution and in the provision of energy, water, and environmental and waste management services. The competitive environment for energy changed in the late 1990's. This led to drastic price reductions and changes in customer demand patterns, when faced with offers from the competition. Italcogim's needs were to control costs, improve quality standards and service levels while developing connectivity and communication. Capgemini's solution was focused on Italcogim's Gas sector using dynamic mobile technology tools.
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