Speech is playing an increasingly important role in both the enterprise and service provider market segments, making it one of today?s fastest-growing technology areas. Improvements in advanced speech recognition technologies have brought new applications into mainstream use - particularly in the area of open, standards-based approaches using Voice Extensible Markup Language (VoiceXML). The major goal of VoiceXML is to bring the advantages of Web-based development and content delivery to voice-enabled business applications. VoiceGenie, Intel, and ScanSoft have teamed up to produce a VoiceXML solution that provides telecommunications service providers and enterprises with a flexible framework for improving customer service and contact center operations while reducing the associated expenses.
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