ZDNet UK


Skip to Main Content

ZDNet.co.uk - Winner of Best Business Website 2007
  1. Home
  2. News
  3. Blogs
  4. Reviews
  5. Prices
  6. Resources
  7. Community
  8. My ZDNet

 

ZDNet UK RSS Feeds


IT Jobs

Management Toolkit

Download Now

HelpDesk IQ - Demo and Q&A

Did you find this white paper useful?
23 out of 45 users found this white paper useful


Publisher Remedy
Publisher Registration Register to Access
Topics Help Desk Date added 23 Jun 2004
Downloads 64 Format Webcast

HelpDesk IQ is the call and asset tracking solution for small business that can be installed and working for you in less than an hour. HelpDesk IQ is adaptive, browser-based, easy-to-use and improves the productivity and efficiency of your help desk request handling, while lowering costs and administrative expenses. Packed with easy to use and time saving features, HelpDesk IQ allows you to easily assign work and monitor the process electronically, while providing instant access to status, costs, and reporting. Join us for a demonstration of HelpDesk IQ and learn more.

Download Now

Did you find this white paper useful?
23 out of 45 users found this white paper useful


  • Trackback
  • Clip Link

Related white papers

Edith Cowan University: HP OpenView Chalks Up Success With University Helpdesk

Edith Cowan University is taking a scholarly approach to the re-engineering of its IT helpdesk by implementing Hewlett-Packard's (HP) OpenView Service Desk solution based on the IT Infrastructure Library (ITIL)...


InaPlex Case Study: Bentley College

Using HEAT from FrontRange Solutions, Bentley was able to efficiently and accurately track, store, and manage data on any computer hardware being used by Bentley students and personnel. Bentley needed...


ITIL v2 to v3 - is it worth it?

ITIL has become the most widely adopted Best Practice framework for ITSM. The recent ITIL V3 refresh has sparked renewed interest but, although many are aware of the new version,...


Best Practices for At-Home Agents

What is your mental image of a work-at-home agent? Is it of a smiling, professional agent diligently serving customers? Or do you see a pajama-clad loafer muting "Oprah!" to take...


Remote Support has never been so easy! Try WebEx free today!

With WebEx Remote Support, it's easy to stay in control--working right from your desk to minimize technology-driven downtime while maximizing help desk productivity. You have the power to launch support...


Improving First Call Resolution

This enlightening free webinar clears a path for service desk managers experiencing the multiple pressures of budget cuts, increasingly complex end-user interfaces, and technology/business integration. You'll learn the hidden flaws...


Microsoft Webcast: Managing a Global Internal Helpdesk With Outsourcing and Call-Avoidance Techniques (Level 100)

Microsoft IT manages a global internal helpdesk that receives 63,000 contacts per month. To improve the client-support experience and productivity while reducing costs, Microsoft IT took two approaches off-shoring and...


Featured White paper

Aberdeen Group: Best in Class Organisations Use Packeteers WAN Optimisation Solutions

Independent research from the Aberdeen Group shows that the most successful enterprises are reaping the benefits of the Packeteer solution and are using it for competitive advantage. Download the full report to find out why.

Download Now

Other White Papers

Make the Move from UNIX to Linux: Now is the Time

UNIX generally requires expensive proprietary software and hardware as well as budget-draining...

Identity and Security Management and Strong Information Technology Goverance

A total identity and access management (IAM) – driven goverance, risk and compliance (GRC) solution...

See All White Papers