Access Point Inc., an integrated communications services provider, uses the Microsoft .NET-connected CostGuard.NET order support system/billing support system from Info Directions to streamline and accelerate its processes, reduce costs, and increase customer satisfaction. CostGuard.NET runs on Microsoft Windows Server System. Windows Server System is integrated server infrastructure software designed to help IT professionals deliver new business value through simplified solution development, deployment, and management. CostGuard.NET replaced a legacy AS400-based solution that was difficult to expand and integrate with other applications. CostGuard.NET automates order-management and process monitoring, speeding order fulfillment by 19 percent and cycle processing by 50 percent. The company has been able to reduce costs by up to 25 percent, for a savings of $216,000 per year.
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