This white paper discusses about business process reengineering (BPR) and business process improvement (BPI) which have become the ?hot topics? of the 1990s as management faces up to the need to continually reinvent businesses in the context of a changing technological and sociological world. Such initiatives are customer and technology inspired, flatten organizational structures through the use of empowered teams, remove redundancy, and look for new ways to leverage business advantage.
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