| Publisher | Remedy | ||
|---|---|---|---|
| Format | PDF, requires Acrobat Rdr 5 | Date added | 14 May 2004 |
| Topics | Supply Chain Management, Help Desk, Inventory Management, ROI - TCO, Strategic Planning | ||
| Downloads | 11 | ||
Johns Hopkins was using a product on its help desk, but the school was notified by the vendor that the product was being discontinued. As a result, they needed to find a new application that could automate service processes and increase IT staff efficiency and productivity. Download this case study to learn how Johns Hopkins chose the right help desk solution that was able to to process the same number of requests as last year with three fewer individuals on the full-time IT staff.
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