| Publisher | Accenture | ||
|---|---|---|---|
| Format | HTML | Date added | 13 May 2004 |
| Topics | Customer Support Services, Call Center - Contact, CRM | ||
| Downloads | 583 | ||
Facing intense competition, global retailer Marks & Spencer (M&S) decided to turn its already strong customer service operation into a highly efficient system that responds more quickly and effectively to customer needs. An innovative Accenture solution helped M&S transform operations at its Head Office Customer Services call center. M&S Head Office Customer Services now has powerful, fluid capabilities that enhance the way the company serves its customers.
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