With P&G China's rapid inventory turnaround time, its existing paper-based manual system proved to be cumbersome as volume increased in the company's distribution centers. Workers charged with data collection filled numerous orders per day at a fast pace, which increased the risk of human error very early in the supply chain. The company recognized the direct impact these inefficient business processes were having on sales, customer service, and productivity. As a result, P&G China deployed SPT 1700 Palm OS handhelds from Symbol Technologies in 20 distribution centers, throughout China for use with their warehouse management system (WMS). The new mobile computing devices enable P&G China to streamline business processes in several ways.
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